If your car wash has been open for more than a few years, it is very likely that you already have some form of preventative maintenance (PM) process. We won’t go into all of the benefits of an effective PM processes, but it is easy to see that PM processes will help you grow your organization.
Imagine being a patient and going into surgery. How much better would you feel if you knew that the team caring for you always followed a detailed surgery prep process?
As a passenger on a plane, you trust that the pilot has confirmed that there is enough fuel for the flight, that all of the gauges are functional, and that all of the equipment is working.
Rome was not built in a day. Although this adage is typically intended to illustrate that great things take time, it should also subtly instill the concept that great things can be achieved with sustained effort. To us, the adage means that in order to achieve a long term vision you need goals, time, and focused daily tasks.
Centralized training can be a challenging undertaking in a fast-paced, multi-site, car wash operation. Once you do train your team, standards change and evolve. Even if you have a full blown learning management system (LMS), process and procedural changes can make it difficult to ensure that everyone understands current expectations.
It can take considerable effort to train your team. Once everyone knows how to do various tasks at the car wash, how do you keep everyone on the same page? Operational checklists are a very basic, yet highly effective way to make sure that essential tasks get addressed as needed.