Discover the Operations Process Engine (OPEn)
OPEn is the car wash industy’s all-in-one solution for managing customer-centric teams.
The secret to growing customer retention rates and scaling favorable customer experiences requires building customer-centered team processes on an operations platform that allows your team to consistently deliver great customer experiences!
We believe what separates a good car wash from a great car wash operation is that great organizations engage in a continuous improvment process involving the following:
clear communication :: good habits :: culture of respect and accountability
Communication
OPEn helps communicate expectations along with capturing when things don’t go as expected. We make is easy for your team to log needed repairs (Issues) and also provide a platform for handling damage claims (Incidents)
Process / habits
Keep track of both hard-to-remember information and detail routine processes in one easy-to-find place. Even the less routine workflows like damage claims are streamlined by helping your team capture all of the essential information up front which allows for efficient review.
Accountablity
Receive a daily summary of all your open maintenance tasks, checklists and open issues. OPEn also supports site inspections (scored checklists) to help provide a measurement of how close a team is to matching expectation.
“OPEn has allowed us to reduce down-time by tracking maintenance to reduce paper use by eliminating daily checklists. OPEn provides a great service, very customizable to meet your needs and regular updates to add features. It is easy to use and convenient, but most importantly, it encourages “open” communication, which is the key to running a profitable company.”
Expectation
Consistency starts with detailing expectation and wrapping process around that expectation. Equally important is having a structure to recover from unexpected events. OPEn is a platform to bring these concepts together.
Accountable
Once expectations have been detailed & communicated, your management team needs its own process to help identify when expecations are / are not being met.
OPEn is optimized to help your management team close gaps.
We help highlight challenges as they are reported, summarize them daily, provide a means to prioritize those challenges, and measure overall site-level proformance via inspection processes.
Maintenance & Checklists
OPEn keeps track of all the organizational expectations AND the normal maintenance that your equipment manufacturers recommend.
Need to know when you last replaced a part? Want to see when your next compressor oil change is needed? Curious about issues your conveyor has been having?
OPEn can track all of this and more. Better yet, it's all at your fingertips even if you are not onsite.
Product Tour
Want to see something more detailed right now?
Click the Product Tour image to the left or click here.
Our Product Tour is a great way to get a quick overview of how OPEn helps you more effectively manage your wash operation.
“We needed a solution to track preventative maintenance. Google Docs and cloud-based doc sharing was a solution, but it didn’t provide the real tracking and reports we needed. Wash.Systems is improving our maintenance and issue tracking. We are resolving more things faster and with less effort.
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More info please!
I would like a live screenshare demo!
Join one of the Wash Systems team members for a brief, guided tour.
What’s the agenda?
Let’s talk about you, how your operation works, and discuss some of your current operational challenges. We’ll see if OPEn is a good fit and outline a few benefits of making the change.
How long will it take?
We can be flexible, although a typical demo and Q&A takes 30 minutes.