If your car wash has been open for more than a few years, it is very likely that you already have some form of preventative maintenance (PM) process. We won’t go into all of the benefits of an effective PM processes, but it is easy to see that PM processes will help you grow your organization. It will help maximize your return on investment, and ultimately effective PM will help improve the consistency of service you deliver to you customers. Put simply, PM is important, and here are the top 5 ways to improve your processes:
- It is essential to be specific about what you want done. MANY car wash PM processes simply state to
grease bearings. This might as well be written as “grease the bearings that you know about”. Imagine those take up bearings; out of sight, out of mind. It is much better to list each piece of equipment and then note how many bearings need to be greased.
- Documentation about your PM tasks needs to be easy to find. Sure, you trained your manager on how to do these processes. How much did the manager retain? Maybe your manager then trained your supervisor… It is important that tasks are documented and that everyone knows where to find this information.
- Give your team a place to quickly report issues that they discover. A good PM process will have your team systematically working on all of the wash equipment. Allow this normal PM activity to help your team
find / report / resolve additional issues with the equipment. For example, if someone hears an air leak while performing normal greasing, make it easy for them to get help (if needed.)
- Measure how many tasks and issues are currently open. Everyone knows that PM tasks can easily get pushed aside. Having measures of open tasks and issues will let you know if a particular team / site is falling behind. Improvement is driven by measurement.
- Know your history. When were the HP nozzles last replaced? Who did we buy the nozzles from? What was the part number? How many issues have we had with this piece of equipment? Who worked on this last? … Too often, uncovering this information is either impossible or simply too time consuming to look up. Your process needs to allow you to quickly uncover the who, what, when, and where of your equipment service.
If you would like to see how to put these principles into action, click here to setup a quick demo.