Centralized training can be a challenging undertaking in a fast-paced, multi-site, car wash operation. Once you do train your team, standards change and evolve. Even if you have a full blown learning management system (LMS), process and procedural changes can make it difficult to ensure that everyone understands current expectations.
It can take considerable effort to train your team. Once everyone knows how to do various tasks at the car wash, how do you keep everyone on the same page? Operational checklists are a very basic, yet highly effective way to make sure that essential tasks get addressed as needed.
The Operations Process Engine (OPEn) is an adaptation of a preventative maintenance solution that was originally created at Southland Auto Wash in Grand Rapids, MI. In addition to preventive maintenance, the system also includes operational checklists, and problem reporting. OPEn provides a large number of car wash specific equipment and preventative maintenance tasks that are “built-in”.
Why is software architecture important to a car wash owner or manager? For the most part, people are only really concerned about software function, but the foundation / underlying design also matters.